In spite of the fact that the web hosting service offered by the different companies is nearly identical, each provider has their own platform with its own tweaks and ways to perform given tasks. Because of this, an info-crammed knowledge base will be truly useful both for people with little to no prior experience and for technically advanced users who will ultimately learn how given tasks are accomplished, but will lose valuable time in the meantime. The purpose of such a knowledge base is to make the service fast and simple to use, saving users a lot of time and energy. The end result is gladder clients, as they can effortlessly find the information they’re looking for, and substantially less work for the customer support team members, because usually most of the enquiries and difficulties that customers have got are already outlined in the knowledge base. Provided that the articles themselves are expertly written and encompass more topics, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Website Hosting

Our website hosting plans include an elaborate knowledge base where you can find info on all the complications that you may bump into and their resolutions. You can find out how to create and manage a mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your email client are accurate, but nevertheless you are unable to send email messages, for instance. We have tried our best to be as comprehensive as possible and to cover all the available options so as to save you time and effort and to supply you with different solutions for each single issue. The knowledge base comprises educative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in each section of the Control Panel, whilst if you’d like to browse through the whole list of articles, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature exhaustive online help documentation where you will find info on all the features that our custom-created Hepsia Control Panel comes with, as well as solutions to various questions and complications that you may chance upon. All configuration guides include exhaustive specifications, so you won’t have to worry about skipping something if you wish to export a database, for instance. The troubleshooting articles cover a number of different conceivable reasons for specific issues and the solution for each and every one of them, so if you aren’t able to send email messages although you have the right SMTP server settings, for example, you can swiftly discover what the reason might be and fix the issue with several mouse clicks in your mail client. As the Hepsia Control Panel has quite a few features, you will be able to find relevant articles in each single section. In case you’d like to browse all help articles, you can use the Help menu, which is located in the upper right corner of the screen.