A ticketing system is the most widely used medium of correspondence that web hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to deal with a problem that requires a certain amount of time to examine or that has to be escalated to a server admin. Thus, all responses supplied by either party will be stored in one location in the event that somebody else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, so you will need to sign in and out of at least two accounts to execute some procedure or to reach the hosting company’s customer service team. In case you’d like to manage a handful of domain names and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Plus, it could take a considerable amount of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst you are browsing your files or changing different account settings. The ticketing system is being closely monitored 24/7/365 by our tech support team and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to receive support. In contrast with certain companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request info relating to any billing or technical issue. You can also read a variety of informational articles, which will help you deal with the most commonly met complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one single location, which is the reason why we have integrated a support ticket system into the custom Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will permit you to handle the correspondence with our technical support staff together with your hard disk drive space, which implies that you won’t need to memorize one more logon name for a separate interface. You’ll be able to open a new ticket or to check the status of an old one with less than a few clicks of the mouse while you’re browsing the content within your account. Furthermore, you can look through older tickets using a smart search filter or have a look at applicable help articles with solutions to commonly faced problems. The inbuilt ticketing system is monitored 24/7 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to assist you.