A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is an efficient way to get some info about the web hosting services or have some issue resolved because you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower possibility of mistakes any time you exchange info such as usernames or domain names, the quicker response time as the communication is live and the fact that you don't need to stay on the chat all the time - you're able to do something else while the representative examines the issue in question. Also, you're able to become a part of a live chat room from any computer that's connected to the Internet, avoiding the phone charges that you will need to pay if you are calling to a different country.

Live Chat Support in Website Hosting

As part of the support services that we supply for all of our Linux website hosting plans, you can find live chat support which is online every single day, even on holidays. You will be able to contact us regardless if you already have an account or not, since we can assist you with all kinds of things, ranging from giving you general information about our solutions in case you aren't our client yet and you are thinking about obtaining one of the plans, to helping you with creating an email account in an email client. A part of the issues are more complicated and time-consuming, and you'll need to employ the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, which means that when you have any questions regarding our semi-dedicated servers, you are able to talk with our customer care team whenever you need regardless if you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and problems, but we are able to assist you with a lot of tech questions as well. We can help you choose the best plan for your web sites if you do not have an account yet, we can answer any billing questions or issues you may have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all of this will be done timely as our live chat service is online all the time, each and every day. Whenever you need support, you can speak to a representative and save considerable time.