Should you ever encounter a problem with your website and be unable to take care of it, ask the hosting provider’s help desk staff to help you get the website back online. A fast resolution would be the most favorable scenario, but many companies reply within twenty four hours or even more, particularly if you are working with a reseller. Even if your problem can be resolved without much difficulty, your website may not function correctly or it may not be reachable at all for a long interval, so you may lose prospective customers as it is very unlikely that anybody would be inclined to return to a site that’s faulty. With that said, you have to make certain not only that you can get in touch with your hosting provider, but also that they can answer and help you in a timely manner. If an application update doesn’t proceed as planned or if you delete something mistakenly, for example, the site should be restored promptly so as to avoid elongated unreachability.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting plans come with a 60-minute response guarantee, so no matter what inquiry or complication you might have, we will always be there to lend a helping hand. In fact, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our client care team reps will be at your service 24x7, even on weekends and legal holidays, which suggests that you’ll get instant assistance anytime you need it. We are aware of just how priceless time can be, so by the time we respond to your trouble ticket or email, we will have explored the matter and, if we haven’t figured out a solution, we’ll give you more information on what you have to do on your end – if the situation requires this. With our support services, you can be sure that there will be someone to lend you a helping hand instantaneously, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize just how essential it is to obtain prompt support, we promise that you’ll never need to wait for more than 60 minutes to obtain a reply to any ticket that you submit via your semi-dedicated server CP. As it is, you’ll seldom have to wait for more than twenty-thirty minutes and this applies to any question no matter what its nature is – general, technical or billing. Additionally, our tech and customer support staff will be at your disposal around the clock, which goes to say that even if you submit a ticket during official holidays, you will invariably get an instant response, which will include the answer to an inquiry, the solution to a predicament or the information needed to sort out an issue yourself – if there is something that you have to do on your end. With us, you won't ever have to waste a day waiting around for a response like you would with many other hosting providers.