Despite the fact that this is not the most importantfactor for you to identify a reliable website hosting provider from a bad one or a reseller from a real provider, having the option to call and speak with a live person is a sign that you aren't working with a one-person firm and that you'll be able to get in touch with someone whenever you're looking for help. The telephone support for hosting services may range from general to professional, thus the problems that can be resolved with a phone call vary depending on the specific supplier. In the general case, these issues are simpler and feature billing or 1st level tech issues since more difficult problems usually require a support ticket where both you and the system administrators can follow what's going on with a particular issue. Nevertheless, being able to call your provider can save you lots of time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.

Phone Support in Website Hosting

If you choose to employ one of our Linux website hosting plans, you can speak with our support team over the phone for 14 hours every day. We can help you choose the perfect plan for your web sites because we are aware that it is better to discuss such matters with a live person. In case you already own an account, we are able to help you with all of your sales/billing questions as well as general issues, even with some technical problems which do not involve a long time or escalation to a system administrator as it'll be more convenient to open a ticket for time-consuming issues so as to have the communication in a single place. We have phone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we offer include live phone support for fourteen hours daily. If you are not sure which package is suitable for your sites, you'd like to find out more about the plan's specifications or you need any other type of information about our services, you'll be able to call any of the local telephone numbers that we have in the United States of America, Great Britain and Australia and our support representatives will assist you. If you already have an account, you'll be able to contact us about sales and general matters, although we are usually able to assist with a variety of tech issues as well. For strictly tech troubles you'll have to take advantage of our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the better option if your problem can take extra time to be dealt with or it has to be escalated to our system administrators.