The support that you will receive from your website hosting company is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical problem with an existing account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual hosting provider not from some reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them directly, it's quite possible that you will wait for a few days so as to have an answer to any query, thus your websites may remain offline for a long time. However, a company which provides different options for communication and has a support staff available all the time can assist you right away and help you reduce or entirely avoid any downtime and potential losses.

24/7 Customer Support in Website Hosting

All our Linux website hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting services well before you make an order or you're a current customer and you have any kind of question or a difficulty, you can contact us anytime, including weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any issues that require additional time to research and deal with. In contrast to many other website hosting providers, our trouble tickets feature a guaranteed max response time of only 1 hour, so no matter what your trouble is, it will be resolved in a timely manner and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we offer feature 24/7 customer and technical support, so regardless of what issue you have, you're able to get in touch with us and we'll give you a hand in a timely manner. The guaranteed response time for any email or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual response time rarely is more than 20 min. We also offer telephone support with a couple of local numbers around the globe and a live chat, so you'll be able to contact us and receive more info about our services even if you do not have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, plan specs, email setup, web hosting account settings, etc. If you employ our services, you won't ever experience a scenario where you need to wait for a day or two to get a problem solved like you may have to do with lots of other companies.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent issues and / or questions associated with the pre-installed software the server is equipped with. If you haven't ordered your VPS server plan yet, you will be able to find out much more about our services by giving us a call or via the live chat service. For more tech problems, you'll be able to send an e-mail message or open a ticket from your billing Control Panel and you'll receive support within less than 1 hour no matter the time of the day, even on holidays and weekends. The typical answer time usually does not exceed thirty minutes. In case you need assistance for third-party software, you are able to use the Managed Services upgrade which you can add to every single VPS plan and our admins will help you with any set up or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to have prompt support in general, let alone when you operate an entire server, so each and every dedicated server that we supply comes with 24/7 support with 1-hour reply time warranty regardless of the problem. This service is free of charge for any issues with the server or the software that was installed from our administrators through the setup, which means that you'll be able to contact us as many times as you'd like, even during holidays. You can either open a support ticket from your billing area or you could send an email, and the actual reply time for either of these rarely exceeds 30 mins as we have admins available 24 / 7. If you require general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you can use our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you can include to your server plan through the billing Control Panel.