Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • Every help request you submit to us will be responded to within maximum 60 min. If your support ticket or e–mail needs additional assistance from a server admin, we will without delay forward it and leave a note to let you know that your issue is being worked on. If you take advantage of our Optional Admin Services package, any of the services included there will be performed at a time that suits you.

  • Top quality support service
  • A Top–Quality Tech Support Service

  • We will be available to you 24/7/365 to respond to any questions that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need help with server administration procedures, you can have a look at our Optional Admin Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation services

  • Intuitive help center
  • An Intuitive Help Area

  • Our Web Hosting Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of educational articles have video versions that demonstrate all the actions that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.