Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Guarantee

  • Each ticket you post to the tech assist crew will be replied to in up to 60 minutes. All normal issues shall be addressed instantly. However, if the help inquiry you have posted requires the assistance of a trained technician, we’ll send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Technical Assistance Service

  • We provide you with 24 hours a day customer help through a lightning fast ticketing system integrated into your Control Panel. You can easily e mail us whenever you want about any of the software packages that come pre–installed on your virtual server, such as the chosen Linux OS version, the server administration panel and our custom produced Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Hosting Control Panel that is offered at zero cost with your virtual server, you will discover an insightful Help section, incorporating all you should be informed on when taking care of your web pages and applications. We have integrated a range of how–to articles and video guides that show the fundamental site management duties in an easy–to–understand manner.